What is required to verify my account?
To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. This includes confirming:
What is a Tax Identification Number (TIN)?
The Tax Identification Number is a unique personal identifier used for tax reporting purposes in the country where you’re legally obligated to pay taxes.
How do I verify my payment method?
All funds must be deposited from a payment method registered under your name. To verify ownership:
How do I upload my KYC documents?
Ensure all documents are clear, legible, and not expired.
What documents are accepted for KYC?
Identity Verification:
Proof of Address (dated within the last 3 months):
How long does it take to verify my identity?
Verification typically takes 1 to 24 hours, depending on request volume. You’ll receive confirmation via email or in-app notification.
Can I resubmit my documents for KYC?
Yes, if rejected, you may resubmit corrected documents via your account dashboard.
How can I contact customer support?
We’re available via
Live Chat at https://www.luxrencapital.net/en/contact/
Email at support@luxrencapital.com
We’re here to help!
How do I close my account?
Please contact our customer support at support@luxrencapital.com to request account closure. Identity verification may be required.
Does your company offer corporate/company accounts?
No, we only support individual trading accounts.
I forgot my password. How can I reset it?
I’m not receiving the OTP. What should I do?
Why was my KYC application rejected?
Your application may be declined due to:
You’ll be notified of the reason and can re-upload correct documents.
Why is my account locked or suspended?
This may happen due to multiple failed login attempts or security concerns. Please contact support to resolve the issue.
Can I change my email or phone number?
Yes. Log in and request updates through your account settings. Some changes may require additional verification.
What is the minimum deposit amount?
The minimum deposit is 250 USD (or equivalent in your account currency).
Can I sign up without depositing funds?
Yes. You can create an account and use the demo trading option.
What currencies can I deposit in?
We accept deposits in: EUR / USD / CHF
What deposit methods are available?
All deposit methods can be found from your client’s portal at https://www.luxrencapital.net/client-area/payments/deposit
Why was my deposit unsuccessful?
Deposits may be held until:
You’ll be notified if this applies to your case.
What is the minimum withdrawal amount?
How do I request a withdrawal?
Log in to your account click the option Payments, and follow the instructions on the Withdrawal page at https://www.luxrencapital.net/client-area/payments/withdrawal
How long does it take for my withdrawal to be processed?
Withdrawal processing typically takes 8 to 10 business days, depending on your local bank.
Can I withdraw while I have open positions?
Yes, as long as you have sufficient margin to cover the withdrawal and any associated fees.
What are the withdrawal fees?
Fees may apply based on the method and situation. For details, refer to our General Fees document on our official website at https://www.luxrencapital.net/en/
Is your company licensed, authorized, and regulated?
Yes, our company is regulated by the Financial Services Commission of Mauritius under license number GB21026812 and is located at Suite 803, 8th floor, Hennessy Tower, Pope Hennessy Street, Port Louis, Mauritius, 11328.
Please visit our official website at https://www.luxrencapital.net/en/ and click the option About under the Legal section.
Which countries does your company not provide services to?
Our company does not offer its services to residents of certain jurisdictions, including the USA, Iran, Myanmar, and North Korea, or to residents from any other country or jurisdiction where such distribution or use would be contrary to local laws or regulations.
Are there restrictions on trading methods?
Yes. The following are prohibited:
Violation may result in trade cancellation and/or account closure. See the Client Agreement on our website for more details.
Can my account go into a negative balance?
No, your account is protected from going negative. Thanks to our Margin Call system, you can’t lose more than your available balance; your account is negative balance free.
What are the benefits of trading with a regulated company?
Trading with a regulated firm ensures:
Which Trading accounts does your company offer?
Our company offers 3 different trading account types:
What trading platform is available to clients?
Our trading platforms include WebTrader and a mobile application, which is available for download on both the Apple App Store and Google Play.
What is required to verify my account?
To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. This includes confirming:
What is a Tax Identification Number (TIN)?
The Tax Identification Number is a unique personal identifier used for tax reporting purposes in the country where you’re legally obligated to pay taxes.
How do I verify my payment method?
All funds must be deposited from a payment method registered under your name. To verify ownership:
How do I upload my KYC documents?
Ensure all documents are clear, legible, and not expired.
What documents are accepted for KYC?
Identity Verification:
Proof of Address (dated within the last 3 months):
How long does it take to verify my identity?
Verification typically takes 1 to 24 hours, depending on request volume. You’ll receive confirmation via email or in-app notification.
Can I resubmit my documents for KYC?
Yes, if rejected, you may resubmit corrected documents via your account dashboard.
How can I contact customer support?
We’re available via
Live Chat at https://www.luxrencapital.net/en/contact/
Email at support@luxrencapital.net
We’re here to help!
How do I close my account?
Please contact our customer support at support@luxrencapital.net to request account closure. Identity verification may be required.
Does your company offer corporate/company accounts?
No, we only support individual trading accounts.
I forgot my password. How can I reset it?
I’m not receiving the OTP. What should I do?
Why was my KYC application rejected?
Your application may be declined due to:
You’ll be notified of the reason and can re-upload correct documents.
Why is my account locked or suspended?
This may happen due to multiple failed login attempts or security concerns. Please contact support to resolve the issue.
Can I change my email or phone number?
Yes. Log in and request updates through your account settings. Some changes may require additional verification.
What is the minimum deposit amount?
The minimum deposit is 250 USD (or equivalent in your account currency).
Can I sign up without depositing funds?
Yes. You can create an account and use the demo trading option.
What currencies can I deposit in?
We accept deposits in: EUR / USD / CHF
What deposit methods are available?
All deposit methods can be found from your client’s portal at https://www.luxrencapital.net/client-area/payments/deposit
Why was my deposit unsuccessful?
Deposits may be held until:
You’ll be notified if this applies to your case.
What is the minimum withdrawal amount?
How do I request a withdrawal?
Log in to your account click the option Payments, and follow the instructions on the Withdrawal page at https://www.luxrencapital.net/client-area/payments/withdrawal
How long does it take for my withdrawal to be processed?
Withdrawal processing typically takes 8 to 10 business days, depending on your local bank.
Can I withdraw while I have open positions?
Yes, as long as you have sufficient margin to cover the withdrawal and any associated fees.
What are the withdrawal fees?
Fees may apply based on the method and situation. For details, refer to our General Fees document on our official website at https://www.luxrencapital.net/en/
Is your company licensed, authorized, and regulated?
Yes, our company is regulated by the Financial Services Commission of Mauritius under license number GB21026812 and is located at Suite 803, 8th floor, Hennessy Tower, Pope Hennessy Street, Port Louis, Mauritius, 11328.
Please visit our official website at https://www.luxrencapital.net/en/ and click the option About under the Legal section.
Which countries does your company not provide services to?
Our company does not offer its services to residents of certain jurisdictions, including the USA, Iran, Myanmar, and North Korea, or to residents from any other country or jurisdiction where such distribution or use would be contrary to local laws or regulations.
Are there restrictions on trading methods?
Yes. The following are prohibited:
Violation may result in trade cancellation and/or account closure. See the Client Agreement on our website for more details.
Can my account go into a negative balance?
No, your account is protected from going negative. Thanks to our Margin Call system, you can’t lose more than your available balance; your account is negative balance free.
What are the benefits of trading with a regulated company?
Trading with a regulated firm ensures:
Which Trading accounts does your company offer?
Our company offers 3 different trading account types:
What trading platform is available to clients?
Our trading platforms include WebTrader and a mobile application, which is available for download on both the Apple App Store and Google Play.
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