{"id":5107,"date":"2025-10-10T10:15:16","date_gmt":"2025-10-10T10:15:16","guid":{"rendered":"https:\/\/luxren.devawove.com\/?page_id=5107"},"modified":"2025-12-08T20:11:51","modified_gmt":"2025-12-08T20:11:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/luxren.devawove.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5107\" class=\"elementor elementor-5107\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42abd39 e-con-full e-flex e-con e-parent\" data-id=\"42abd39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9edcbf2 e-con-full e-flex e-con e-child\" data-id=\"9edcbf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8edf40a elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8edf40a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e790212 e-flex e-con-boxed e-con e-parent\" data-id=\"e790212\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d222433 com_rest elementor-widget elementor-widget-n-accordion\" data-id=\"d222433\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2200\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2200\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Account Verification Process <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2200\" class=\"elementor-element elementor-element-bbd4d00 e-con-full e-flex e-con e-child\" data-id=\"bbd4d00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed3efe6 elementor-widget elementor-widget-text-editor\" data-id=\"ed3efe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What is required to verify my account?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. This includes confirming:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full name<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date of birth<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Residential address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment method<\/span><\/li><\/ul><p><b>What is a Tax Identification Number (TIN)?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The Tax Identification Number is a unique personal identifier used for tax reporting purposes in the country where you&#8217;re legally obligated to pay taxes.<\/span><\/p><p><b>How do I verify my payment method?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">All funds must be deposited from a payment method registered under your name. To verify ownership:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Card Deposits:<\/b><span style=\"font-weight: 400;\"> Upload a masked photo of your card, a recent card statement, or a bank-issued document.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bank Transfers:<\/b><span style=\"font-weight: 400;\"> Submit a recent bank statement or proof of payment.<\/span><\/li><\/ul><p><b>How do I upload my KYC documents?<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in to your account from our official website at <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From your Profile<\/span><b>, click Documents<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow instructions to upload:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A valid government-issued ID<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A recent proof of address<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-weight: 400;\">Ensure all documents are clear, legible, and not expired.<\/span><\/p><p><b>What documents are accepted for KYC?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><i><span style=\"font-weight: 400;\">Identity Verification:<\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passport<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">National ID card<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Driver\u2019s license<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Proof of Address (dated within the last 3 months):<\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utility bill<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bank or credit card statement<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Government-issued correspondence<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2201\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2201\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Submitting Identification Documents <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2201\" class=\"elementor-element elementor-element-2e29c28 e-con-full e-flex e-con e-child\" data-id=\"2e29c28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7980e76 elementor-widget elementor-widget-text-editor\" data-id=\"7980e76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>How long does it take to verify my identity?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Verification typically takes <\/span><b>1 to 24 hours<\/b><span style=\"font-weight: 400;\">, depending on request volume. You\u2019ll receive confirmation via email or in-app notification.<\/span><\/p><p><b>Can I resubmit my documents for KYC?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes, if rejected, you may resubmit corrected documents via your account dashboard.<\/span><\/p><p><b>How can I contact customer support?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">We&#8217;re available via<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><b>Live Chat at <\/b><a href=\"https:\/\/www.luxrencapital.net\/en\/contact\/\"><b>https:\/\/www.luxrencapital.net\/en\/contact\/<\/b><\/a><\/p><p><b>\u00a0Email at <\/b><a href=\"http:\/\/support@luxrencapital.com\"><b>support@luxrencapital.com<\/b><\/a><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><b>WhatsApp\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">We&#8217;re here to help!<\/span><\/p><p><b>How do I close my account?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Please contact our customer support at <\/span><a href=\"mailto:support@luxrencapital.com\"><span style=\"font-weight: 400;\">support@luxrencapital.com<\/span><\/a><span style=\"font-weight: 400;\"> to request account closure. Identity verification may be required.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2202\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2202\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Opening an Account <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2202\" class=\"elementor-element elementor-element-44ee8da e-con-full e-flex e-con e-child\" data-id=\"44ee8da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5f820 elementor-widget elementor-widget-text-editor\" data-id=\"6b5f820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Does your company offer corporate\/company accounts?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">No, we only support individual trading accounts.<\/span><\/p><p><b>I forgot my password. How can I reset it?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>\u201cForgot Password?\u201d<\/b><span style=\"font-weight: 400;\"> on the login page and follow the instructions sent to your email.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please contact our customer support team at <\/span><a href=\"mailto:support@luxrencapital.com\"><span style=\"font-weight: 400;\">support@luxrencapital.com<\/span><\/a><span style=\"font-weight: 400;\"> for assistance.<\/span><\/li><\/ul><p><b>I\u2019m not receiving the OTP. What should I do?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure network coverage<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check if the correct phone number was entered<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait briefly for possible SMS delays<\/span><\/li><\/ul><p><b>Why was my KYC application rejected?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Your application may be declined due to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Blurry or unclear images<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expired documents<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mismatched information<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You\u2019ll be notified of the reason and can re-upload correct documents.<\/span><\/p><p><b>Why is my account locked or suspended?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">This may happen due to multiple failed login attempts or security concerns. Please contact support to resolve the issue.<\/span><\/p><p><b>Can I change my email or phone number?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes. Log in and request updates through your account settings. Some changes may require additional verification.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2203\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2203\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Deposits <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2203\" class=\"elementor-element elementor-element-08fdce4 e-con-full e-flex e-con e-child\" data-id=\"08fdce4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-045d429 elementor-widget elementor-widget-text-editor\" data-id=\"045d429\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What is the minimum deposit amount?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The minimum deposit is <\/span><b>250 USD<\/b><span style=\"font-weight: 400;\"> (or equivalent in your account currency).<\/span><\/p><p><b>Can I sign up without depositing funds?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes. You can create an account and use the <\/span><b>demo trading<\/b><span style=\"font-weight: 400;\"> option.<\/span><\/p><p><b>What currencies can I deposit in?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">We accept deposits in: <\/span><b>EUR \/ USD \/ CHF<\/b><\/p><p><b>What deposit methods are available?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Credit\/Debit Cards<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wire Transfer<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alternative Payment Methods (APMs)<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">All deposit methods can be found from your client&#8217;s portal at <\/span><a href=\"https:\/\/www.luxrencapital.net\/client-area\/payments\/deposit\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/client-area\/payments\/deposit<\/span><\/a><\/p><p><b>Why was my deposit unsuccessful?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Deposits may be held until:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your account verification is complete<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your payment method is verified<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You\u2019ll be notified if this applies to your case.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2204\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2204\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Withdrawals <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2204\" class=\"elementor-element elementor-element-5145f1a e-con-full e-flex e-con e-child\" data-id=\"5145f1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cee5b6 elementor-widget elementor-widget-text-editor\" data-id=\"5cee5b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What is the minimum withdrawal amount?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Credit Card:<\/b><span style=\"font-weight: 400;\"> 10 USD (or equivalent)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Wire Transfer:<\/b><span style=\"font-weight: 400;\"> 100 USD (or equivalent)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>E-Wallets:<\/b><span style=\"font-weight: 400;\"> No minimum, if fees are covered<\/span><\/li><\/ul><p><b>How do I request a withdrawal?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Log in to your account\u00a0 click the option <\/span><b>Payments,<\/b><span style=\"font-weight: 400;\"> and follow the instructions on the <\/span><b>Withdrawal<\/b><span style=\"font-weight: 400;\"> page at <\/span><a href=\"https:\/\/www.luxrencapital.net\/client-area\/payments\/withdrawal\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/client-area\/payments\/withdrawal<\/span><\/a><\/p><p><b>How long does it take for my withdrawal to be processed?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Withdrawal processing typically takes <\/span><b>8 to 10 business days<\/b><span style=\"font-weight: 400;\">, depending on your local bank.<\/span><\/p><p><b>Can I withdraw while I have open positions?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes, as long as you have sufficient margin to cover the withdrawal and any associated fees.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2205\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2205\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Fees and Charges <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2205\" class=\"elementor-element elementor-element-3d4d941 e-con-full e-flex e-con e-child\" data-id=\"3d4d941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a02d29 elementor-widget elementor-widget-text-editor\" data-id=\"7a02d29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What are the withdrawal fees?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Fees may apply based on the method and situation. For details, refer to our <\/span><b>General Fees<\/b><span style=\"font-weight: 400;\"> document on our official website at <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2206\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2206\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Regulatory Information <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2206\" class=\"elementor-element elementor-element-718000c e-con-full e-flex e-con e-child\" data-id=\"718000c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a2c68 elementor-widget elementor-widget-text-editor\" data-id=\"f9a2c68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Is your company licensed, authorized, and regulated?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes, our company is regulated by the Financial Services Commission of Mauritius under license number GB21026812 and is located at Suite 803, 8th floor, Hennessy Tower, Pope Hennessy Street, Port Louis, Mauritius, 11328.<\/span><\/p><p><span style=\"font-weight: 400;\">Please visit our official website at <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><span style=\"font-weight: 400;\"> and click the option <\/span><b>About under the Legal<\/b><span style=\"font-weight: 400;\"> section.<\/span><\/p><p><b>Which countries does your company not provide services to?<\/b><\/p><p><span style=\"font-weight: 400;\">Our company does not offer its services to residents of certain jurisdictions, including the USA, Iran, Myanmar, and North Korea, or to residents from any other country or jurisdiction where such distribution or use would be contrary to local laws or regulations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2207\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2207\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Trading <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2207\" class=\"elementor-element elementor-element-e60ce4c e-con-full e-flex e-con e-child\" data-id=\"e60ce4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b63fcf0 elementor-widget elementor-widget-text-editor\" data-id=\"b63fcf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Are there restrictions on trading methods?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes. The following are prohibited:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scalping<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automated data entry systems<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hedging<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Market abuse (e.g., insider trading)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bonus system abuse<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Violation may result in trade cancellation and\/or account closure. See the <\/span><b>Client Agreement<\/b><span style=\"font-weight: 400;\"> on our website for more details.<\/span><\/p><p><b>Can my account go into a negative balance?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">No, your account is protected from going negative. Thanks to our Margin Call system, you can\u2019t lose more than your available balance; your account is negative balance free.<\/span><\/p><p><b>What are the benefits of trading with a regulated company?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Trading with a regulated firm ensures:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transparent operations<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Protection of retail client interests<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compliance with international financial standards<\/span><\/li><\/ul><p><b>Which Trading accounts does your company offer?<\/b><\/p><p><span style=\"font-weight: 400;\">Our company offers 3 different trading account types:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sliver account<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gold account<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Platinum account<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">VIP account<\/span><\/li><\/ol><p><b>What trading platform is available to clients?<\/b><\/p><p><span style=\"font-weight: 400;\">Our trading platforms include WebTrader and a mobile application, which is available for download on both the Apple App Store and Google Play.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-005bbf3 net_german elementor-widget elementor-widget-n-accordion\" data-id=\"005bbf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3750\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3750\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Account Verification Process <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3750\" class=\"elementor-element elementor-element-2b65001 e-con-full e-flex e-con e-child\" data-id=\"2b65001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04e7de5 elementor-widget elementor-widget-text-editor\" data-id=\"04e7de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What is required to verify my account?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. This includes confirming:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full name<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date of birth<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Residential address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment method<\/span><\/li><\/ul><p><b>What is a Tax Identification Number (TIN)?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The Tax Identification Number is a unique personal identifier used for tax reporting purposes in the country where you&#8217;re legally obligated to pay taxes.<\/span><\/p><p><b>How do I verify my payment method?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">All funds must be deposited from a payment method registered under your name. To verify ownership:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Card Deposits:<\/b><span style=\"font-weight: 400;\"> Upload a masked photo of your card, a recent card statement, or a bank-issued document.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bank Transfers:<\/b><span style=\"font-weight: 400;\"> Submit a recent bank statement or proof of payment.<\/span><\/li><\/ul><p><b>How do I upload my KYC documents?<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in to your account from our official website at <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From your Profile<\/span><b>, click Documents<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow instructions to upload:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A valid government-issued ID<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A recent proof of address<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-weight: 400;\">Ensure all documents are clear, legible, and not expired.<\/span><\/p><p><b>What documents are accepted for KYC?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><i><span style=\"font-weight: 400;\">Identity Verification:<\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passport<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">National ID card<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Driver\u2019s license<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Proof of Address (dated within the last 3 months):<\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utility bill<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bank or credit card statement<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Government-issued correspondence<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3751\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3751\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Submitting Identification Documents <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3751\" class=\"elementor-element elementor-element-9161f97 e-con-full e-flex e-con e-child\" data-id=\"9161f97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4967b elementor-widget elementor-widget-text-editor\" data-id=\"4b4967b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>How long does it take to verify my identity?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Verification typically takes <\/span><b>1 to 24 hours<\/b><span style=\"font-weight: 400;\">, depending on request volume. You\u2019ll receive confirmation via email or in-app notification.<\/span><\/p><p><b>Can I resubmit my documents for KYC?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes, if rejected, you may resubmit corrected documents via your account dashboard.<\/span><\/p><p><b>How can I contact customer support?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">We&#8217;re available via<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><b>Live Chat at <\/b><a href=\"https:\/\/www.luxrencapital.net\/en\/contact\/\"><b>https:\/\/www.luxrencapital.net\/en\/contact\/<\/b><\/a><\/p><p><b>\u00a0Email at <\/b><a href=\"http:\/\/support@luxrencapital.net\"><b>support@luxrencapital.net<\/b><\/a><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><b>WhatsApp\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">We&#8217;re here to help!<\/span><\/p><p><b>How do I close my account?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Please contact our customer support at <\/span><a href=\"mailto:support@luxrencapital.net\"><span style=\"font-weight: 400;\">support@luxrencapital.net<\/span><\/a><span style=\"font-weight: 400;\"> to request account closure. Identity verification may be required.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3752\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3752\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Opening an Account <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3752\" class=\"elementor-element elementor-element-daaed40 e-con-full e-flex e-con e-child\" data-id=\"daaed40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a22923 elementor-widget elementor-widget-text-editor\" data-id=\"8a22923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Does your company offer corporate\/company accounts?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">No, we only support individual trading accounts.<\/span><\/p><p><b>I forgot my password. How can I reset it?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>\u201cForgot Password?\u201d<\/b><span style=\"font-weight: 400;\"> on the login page and follow the instructions sent to your email.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please contact our customer support team at <\/span><a href=\"mailto:support@luxrencapital.net\"><span style=\"font-weight: 400;\">support@luxrencapital.net<\/span><\/a><span style=\"font-weight: 400;\"> for assistance.<\/span><\/li><\/ul><p><b>I\u2019m not receiving the OTP. What should I do?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure network coverage<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check if the correct phone number was entered<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait briefly for possible SMS delays<\/span><\/li><\/ul><p><b>Why was my KYC application rejected?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Your application may be declined due to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Blurry or unclear images<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expired documents<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mismatched information<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You\u2019ll be notified of the reason and can re-upload correct documents.<\/span><\/p><p><b>Why is my account locked or suspended?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">This may happen due to multiple failed login attempts or security concerns. Please contact support to resolve the issue.<\/span><\/p><p><b>Can I change my email or phone number?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes. Log in and request updates through your account settings. Some changes may require additional verification.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3753\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3753\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Deposits <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3753\" class=\"elementor-element elementor-element-5912e61 e-con-full e-flex e-con e-child\" data-id=\"5912e61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf6d8ad elementor-widget elementor-widget-text-editor\" data-id=\"bf6d8ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What is the minimum deposit amount?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The minimum deposit is <\/span><b>250 USD<\/b><span style=\"font-weight: 400;\"> (or equivalent in your account currency).<\/span><\/p><p><b>Can I sign up without depositing funds?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes. You can create an account and use the <\/span><b>demo trading<\/b><span style=\"font-weight: 400;\"> option.<\/span><\/p><p><b>What currencies can I deposit in?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">We accept deposits in: <\/span><b>EUR \/ USD \/ CHF<\/b><\/p><p><b>What deposit methods are available?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Credit\/Debit Cards<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wire Transfer<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alternative Payment Methods (APMs)<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">All deposit methods can be found from your client&#8217;s portal at <\/span><a href=\"https:\/\/www.luxrencapital.net\/client-area\/payments\/deposit\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/client-area\/payments\/deposit<\/span><\/a><\/p><p><b>Why was my deposit unsuccessful?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Deposits may be held until:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your account verification is complete<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your payment method is verified<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You\u2019ll be notified if this applies to your case.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3754\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3754\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Withdrawals <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3754\" class=\"elementor-element elementor-element-45ea874 e-con-full e-flex e-con e-child\" data-id=\"45ea874\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5581c9 elementor-widget elementor-widget-text-editor\" data-id=\"b5581c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What is the minimum withdrawal amount?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Credit Card:<\/b><span style=\"font-weight: 400;\"> 10 USD (or equivalent)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Wire Transfer:<\/b><span style=\"font-weight: 400;\"> 100 USD (or equivalent)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>E-Wallets:<\/b><span style=\"font-weight: 400;\"> No minimum, if fees are covered<\/span><\/li><\/ul><p><b>How do I request a withdrawal?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Log in to your account\u00a0 click the option <\/span><b>Payments,<\/b><span style=\"font-weight: 400;\"> and follow the instructions on the <\/span><b>Withdrawal<\/b><span style=\"font-weight: 400;\"> page at <\/span><a href=\"https:\/\/www.luxrencapital.net\/client-area\/payments\/withdrawal\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/client-area\/payments\/withdrawal<\/span><\/a><\/p><p><b>How long does it take for my withdrawal to be processed?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Withdrawal processing typically takes <\/span><b>8 to 10 business days<\/b><span style=\"font-weight: 400;\">, depending on your local bank.<\/span><\/p><p><b>Can I withdraw while I have open positions?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes, as long as you have sufficient margin to cover the withdrawal and any associated fees.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3755\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3755\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Fees and Charges <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3755\" class=\"elementor-element elementor-element-1e5dffd e-con-full e-flex e-con e-child\" data-id=\"1e5dffd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c11188d elementor-widget elementor-widget-text-editor\" data-id=\"c11188d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>What are the withdrawal fees?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Fees may apply based on the method and situation. For details, refer to our <\/span><b>General Fees<\/b><span style=\"font-weight: 400;\"> document on our official website at <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3756\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3756\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Regulatory Information <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3756\" class=\"elementor-element elementor-element-db28ec0 e-con-full e-flex e-con e-child\" data-id=\"db28ec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b029435 elementor-widget elementor-widget-text-editor\" data-id=\"b029435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Is your company licensed, authorized, and regulated?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes, our company is regulated by the Financial Services Commission of Mauritius under license number GB21026812 and is located at Suite 803, 8th floor, Hennessy Tower, Pope Hennessy Street, Port Louis, Mauritius, 11328.<\/span><\/p><p><span style=\"font-weight: 400;\">Please visit our official website at <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><span style=\"font-weight: 400;\"> and click the option <\/span><b>About under the Legal<\/b><span style=\"font-weight: 400;\"> section.<\/span><\/p><p><b>Which countries does your company not provide services to?<\/b><\/p><p><span style=\"font-weight: 400;\">Our company does not offer its services to residents of certain jurisdictions, including the USA, Iran, Myanmar, and North Korea, or to residents from any other country or jurisdiction where such distribution or use would be contrary to local laws or regulations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3757\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3757\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Trading <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3757\" class=\"elementor-element elementor-element-396210a e-con-full e-flex e-con e-child\" data-id=\"396210a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-333b237 elementor-widget elementor-widget-text-editor\" data-id=\"333b237\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Are there restrictions on trading methods?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Yes. The following are prohibited:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scalping<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automated data entry systems<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hedging<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Market abuse (e.g., insider trading)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bonus system abuse<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Violation may result in trade cancellation and\/or account closure. See the <\/span><b>Client Agreement<\/b><span style=\"font-weight: 400;\"> on our website for more details.<\/span><\/p><p><b>Can my account go into a negative balance?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">No, your account is protected from going negative. Thanks to our Margin Call system, you can\u2019t lose more than your available balance; your account is negative balance free.<\/span><\/p><p><b>What are the benefits of trading with a regulated company?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Trading with a regulated firm ensures:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transparent operations<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Protection of retail client interests<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compliance with international financial standards<\/span><\/li><\/ul><p><b>Which Trading accounts does your company offer?<\/b><\/p><p><span style=\"font-weight: 400;\">Our company offers 3 different trading account types:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sliver account<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gold account<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Platinum account<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">VIP account<\/span><\/li><\/ol><p><b>What trading platform is available to clients?<\/b><\/p><p><span style=\"font-weight: 400;\">Our trading platforms include WebTrader and a mobile application, which is available for download on both the Apple App Store and Google Play.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Account Verification Process What is required to verify my account?To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. This includes confirming: Full name Date of birth Residential address Phone number Email address Payment method What is a Tax Identification Number (TIN)?The Tax Identification Number [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5107","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Luxren Capital<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Luxren Capital\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Account Verification Process What is required to verify my account?To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. This includes confirming: Full name Date of birth Residential address Phone number Email address Payment method What is a Tax Identification Number (TIN)?The Tax Identification Number [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/luxren.devawove.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Luxren Capital\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-08T20:11:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"17 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/luxren.devawove.com\\\/en\\\/faq\\\/\",\"name\":\"FAQ - Luxren Capital\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/#website\"},\"datePublished\":\"2025-10-10T10:15:16+00:00\",\"dateModified\":\"2025-12-08T20:11:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/luxren.devawove.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/luxren.devawove.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/#website\",\"url\":\"https:\\\/\\\/luxren.devawove.com\\\/\",\"name\":\"Luxren Capital\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/luxren.devawove.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/#organization\",\"name\":\"Luxren Capital\",\"url\":\"https:\\\/\\\/luxren.devawove.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/luxren.devawove.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Group-1326.svg\",\"contentUrl\":\"https:\\\/\\\/luxren.devawove.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Group-1326.svg\",\"width\":1269,\"height\":193,\"caption\":\"Luxren Capital\"},\"image\":{\"@id\":\"https:\\\/\\\/luxren.devawove.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Luxren Capital","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_GB","og_type":"article","og_title":"FAQ - Luxren Capital","og_description":"Frequently Asked Questions Account Verification Process What is required to verify my account?To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. 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