{"id":5107,"date":"2025-10-10T10:15:16","date_gmt":"2025-10-10T10:15:16","guid":{"rendered":"https:\/\/luxren.devawove.com\/?page_id=5107"},"modified":"2025-12-08T20:11:51","modified_gmt":"2025-12-08T20:11:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/luxren.devawove.com\/pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5107\" class=\"elementor elementor-5107\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42abd39 e-con-full e-flex e-con e-parent\" data-id=\"42abd39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9edcbf2 e-con-full e-flex e-con e-child\" data-id=\"9edcbf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8edf40a elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8edf40a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas mais frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e790212 e-flex e-con-boxed e-con e-parent\" data-id=\"e790212\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d222433 com_rest elementor-widget elementor-widget-n-accordion\" data-id=\"d222433\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2200\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2200\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Processo de verifica\u00e7\u00e3o da conta <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2200\" class=\"elementor-element elementor-element-bbd4d00 e-con-full e-flex e-con e-child\" data-id=\"bbd4d00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed3efe6 elementor-widget elementor-widget-text-editor\" data-id=\"ed3efe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>O que \u00e9 necess\u00e1rio para verificar a minha conta?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Para cumprir os procedimentos de Dilig\u00eancia devida do cliente (CDD) e proteger a sua conta, deve verificar a sua identidade. Isto inclui a confirma\u00e7\u00e3o de:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nome completo<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data de nascimento<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Endere\u00e7o residencial<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">N\u00famero de telefone<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Endere\u00e7o de correio eletr\u00f3nico<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00e9todo de pagamento<\/span><\/li><\/ul><p><b>O que \u00e9 um n\u00famero de identifica\u00e7\u00e3o fiscal (NIF)?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">O n\u00famero de identifica\u00e7\u00e3o fiscal \u00e9 um identificador pessoal \u00fanico utilizado para efeitos de declara\u00e7\u00e3o de impostos no pa\u00eds onde \u00e9 legalmente obrigado a pagar impostos.<\/span><\/p><p><b>Como \u00e9 que verifico o meu m\u00e9todo de pagamento?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Todos os fundos devem ser depositados a partir de um m\u00e9todo de pagamento registado em seu nome. Para verificar a propriedade:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Dep\u00f3sitos com cart\u00e3o:<\/b><span style=\"font-weight: 400;\"> Carregue uma fotografia mascarada do seu cart\u00e3o, um extrato de cart\u00e3o recente ou um documento emitido pelo banco.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transfer\u00eancias banc\u00e1rias:<\/b><span style=\"font-weight: 400;\"> Apresentar um extrato banc\u00e1rio recente ou um comprovativo de pagamento.<\/span><\/li><\/ul><p><b>Como \u00e9 que carrego os meus documentos KYC?<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inicie sess\u00e3o na sua conta a partir do nosso s\u00edtio Web oficial em <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A partir do seu perfil<\/span><b>, clique em Documentos<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Siga as instru\u00e7\u00f5es para carregar o ficheiro:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Um documento de identifica\u00e7\u00e3o v\u00e1lido emitido pelo governo<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Um comprovativo de morada recente<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-weight: 400;\">Certificar-se de que todos os documentos s\u00e3o claros, leg\u00edveis e n\u00e3o est\u00e3o caducados.<\/span><\/p><p><b>Que documentos s\u00e3o aceites para o KYC?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><i><span style=\"font-weight: 400;\">Verifica\u00e7\u00e3o de identidade:<\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passaporte<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cart\u00e3o de identidade nacional<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Carta de condu\u00e7\u00e3o<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Comprovativo de morada (datado dos \u00faltimos 3 meses):<\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fatura de servi\u00e7os p\u00fablicos<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extrato banc\u00e1rio ou do cart\u00e3o de cr\u00e9dito<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Correspond\u00eancia emitida pelo governo<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2201\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2201\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Apresenta\u00e7\u00e3o de documentos de identifica\u00e7\u00e3o <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2201\" class=\"elementor-element elementor-element-2e29c28 e-con-full e-flex e-con e-child\" data-id=\"2e29c28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7980e76 elementor-widget elementor-widget-text-editor\" data-id=\"7980e76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Quanto tempo \u00e9 necess\u00e1rio para verificar a minha identidade?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">A verifica\u00e7\u00e3o demora normalmente <\/span><b>1 a 24 horas<\/b><span style=\"font-weight: 400;\">, dependendo do volume de pedidos. Receber\u00e1 uma confirma\u00e7\u00e3o por correio eletr\u00f3nico ou uma notifica\u00e7\u00e3o na aplica\u00e7\u00e3o.<\/span><\/p><p><b>Posso voltar a apresentar os meus documentos para o KYC?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim, se for rejeitado, pode voltar a apresentar os documentos corrigidos atrav\u00e9s do painel de controlo da sua conta.<\/span><\/p><p><b>Como posso contactar o apoio ao cliente?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Estamos dispon\u00edveis atrav\u00e9s de<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><b>Conversa em direto em <\/b><a href=\"https:\/\/www.luxrencapital.net\/en\/contact\/\"><b>https:\/\/www.luxrencapital.net\/en\/contact\/<\/b><\/a><\/p><p><b>\u00a0Correio eletr\u00f3nico em <\/b><a href=\"http:\/\/support@luxrencapital.com\"><b>support@luxrencapital.com<\/b><\/a><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><b>WhatsApp\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Estamos aqui para ajudar!<\/span><\/p><p><b>Como \u00e9 que encerro a minha conta?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Contacte o nosso servi\u00e7o de apoio ao cliente em <\/span><a href=\"mailto:support@luxrencapital.com\"><span style=\"font-weight: 400;\">support@luxrencapital.com<\/span><\/a><span style=\"font-weight: 400;\"> para solicitar o encerramento da conta. Poder\u00e1 ser necess\u00e1ria uma verifica\u00e7\u00e3o da identidade.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2202\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2202\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Abrir uma conta <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2202\" class=\"elementor-element elementor-element-44ee8da e-con-full e-flex e-con e-child\" data-id=\"44ee8da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5f820 elementor-widget elementor-widget-text-editor\" data-id=\"6b5f820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>A vossa empresa oferece contas para empresas\/sociedades?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">N\u00e3o, apenas apoiamos contas de negocia\u00e7\u00e3o individuais.<\/span><\/p><p><b>Esqueci-me da minha palavra-passe. Como \u00e9 que a posso repor?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clicar <\/span><b>\u201cEsqueceu-se da palavra-passe?\u201d<\/b><span style=\"font-weight: 400;\"> na p\u00e1gina de in\u00edcio de sess\u00e3o e siga as instru\u00e7\u00f5es enviadas para o seu correio eletr\u00f3nico.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contacte a nossa equipa de apoio ao cliente em <\/span><a href=\"mailto:support@luxrencapital.com\"><span style=\"font-weight: 400;\">support@luxrencapital.com<\/span><\/a><span style=\"font-weight: 400;\"> para assist\u00eancia.<\/span><\/li><\/ul><p><b>N\u00e3o estou a receber o OTP. O que \u00e9 que devo fazer?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Garantir a cobertura da rede<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verificar se foi introduzido o n\u00famero de telefone correto<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aguardar brevemente por eventuais atrasos dos SMS<\/span><\/li><\/ul><p><b>Porque \u00e9 que a minha candidatura KYC foi rejeitada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">A sua candidatura pode ser recusada devido a:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Imagens desfocadas ou pouco n\u00edtidas<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documentos caducados<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Informa\u00e7\u00f5es n\u00e3o coincidentes<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Ser\u00e1 notificado do motivo e poder\u00e1 voltar a carregar os documentos corretos.<\/span><\/p><p><b>Porque \u00e9 que a minha conta est\u00e1 bloqueada ou suspensa?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Isto pode acontecer devido a v\u00e1rias tentativas de in\u00edcio de sess\u00e3o falhadas ou a quest\u00f5es de seguran\u00e7a. Contacte o suporte para resolver o problema.<\/span><\/p><p><b>Posso alterar o meu e-mail ou n\u00famero de telefone?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim. Inicie sess\u00e3o e solicite actualiza\u00e7\u00f5es atrav\u00e9s das defini\u00e7\u00f5es da sua conta. Algumas altera\u00e7\u00f5es podem exigir uma verifica\u00e7\u00e3o adicional.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2203\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2203\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Dep\u00f3sitos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2203\" class=\"elementor-element elementor-element-08fdce4 e-con-full e-flex e-con e-child\" data-id=\"08fdce4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-045d429 elementor-widget elementor-widget-text-editor\" data-id=\"045d429\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Qual \u00e9 o montante m\u00ednimo de dep\u00f3sito?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">O dep\u00f3sito m\u00ednimo \u00e9 de <\/span><b>250 USD<\/b><span style=\"font-weight: 400;\"> (ou equivalente na moeda da sua conta).<\/span><\/p><p><b>Posso inscrever-me sem depositar fundos?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim. Pode criar uma conta e utilizar o <\/span><b>negocia\u00e7\u00e3o de demonstra\u00e7\u00e3o<\/b><span style=\"font-weight: 400;\"> op\u00e7\u00e3o.<\/span><\/p><p><b>Em que moedas posso efetuar dep\u00f3sitos?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Aceitamos dep\u00f3sitos em: <\/span><b>EUR \/ USD \/ CHF<\/b><\/p><p><b>Que m\u00e9todos de dep\u00f3sito est\u00e3o dispon\u00edveis?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cart\u00f5es de cr\u00e9dito\/d\u00e9bito<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transfer\u00eancia banc\u00e1ria<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00e9todos de pagamento alternativos (APMs)<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Todos os m\u00e9todos de dep\u00f3sito podem ser encontrados no portal do cliente em <\/span><a href=\"https:\/\/www.luxrencapital.net\/client-area\/payments\/deposit\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/client-area\/payments\/deposit<\/span><\/a><\/p><p><b>Porque \u00e9 que o meu dep\u00f3sito n\u00e3o foi bem sucedido?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Os dep\u00f3sitos podem ser retidos at\u00e9:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A verifica\u00e7\u00e3o da sua conta est\u00e1 conclu\u00edda<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O seu m\u00e9todo de pagamento foi verificado<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Ser\u00e1 notificado se tal se aplicar ao seu caso.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2204\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2204\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Retiradas <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2204\" class=\"elementor-element elementor-element-5145f1a e-con-full e-flex e-con e-child\" data-id=\"5145f1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cee5b6 elementor-widget elementor-widget-text-editor\" data-id=\"5cee5b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Qual \u00e9 o montante m\u00ednimo de levantamento?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cart\u00e3o de cr\u00e9dito:<\/b><span style=\"font-weight: 400;\"> 10 USD (ou equivalente)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transfer\u00eancia eletr\u00f3nica:<\/b><span style=\"font-weight: 400;\"> 100 USD (ou equivalente)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Carteiras electr\u00f3nicas:<\/b><span style=\"font-weight: 400;\"> Sem m\u00ednimo, se as taxas forem cobertas<\/span><\/li><\/ul><p><b>Como posso solicitar uma retirada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Inicie sess\u00e3o na sua conta e clique na op\u00e7\u00e3o <\/span><b>Pagamentos,<\/b><span style=\"font-weight: 400;\"> e siga as instru\u00e7\u00f5es no ecr\u00e3 <\/span><b>Retirada<\/b><span style=\"font-weight: 400;\"> p\u00e1gina em <\/span><a href=\"https:\/\/www.luxrencapital.net\/client-area\/payments\/withdrawal\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/client-area\/payments\/withdrawal<\/span><\/a><\/p><p><b>Quanto tempo demora a minha retirada a ser processada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">O processamento da retirada de fundos demora normalmente <\/span><b>8 a 10 dias \u00fateis<\/b><span style=\"font-weight: 400;\">, dependendo do seu banco local.<\/span><\/p><p><b>Posso retirar-me enquanto tiver posi\u00e7\u00f5es em aberto?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim, desde que tenha uma margem suficiente para cobrir a retirada e quaisquer taxas associadas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2205\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2205\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Taxas e encargos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2205\" class=\"elementor-element elementor-element-3d4d941 e-con-full e-flex e-con e-child\" data-id=\"3d4d941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a02d29 elementor-widget elementor-widget-text-editor\" data-id=\"7a02d29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Quais s\u00e3o as comiss\u00f5es de levantamento?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Podem ser aplicadas taxas consoante o m\u00e9todo e a situa\u00e7\u00e3o. Para mais informa\u00e7\u00f5es, consulte o nosso <\/span><b>Taxas gerais<\/b><span style=\"font-weight: 400;\"> documento no nosso s\u00edtio Web oficial em <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2206\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2206\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Informa\u00e7\u00f5es regulamentares <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2206\" class=\"elementor-element elementor-element-718000c e-con-full e-flex e-con e-child\" data-id=\"718000c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a2c68 elementor-widget elementor-widget-text-editor\" data-id=\"f9a2c68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>A sua empresa est\u00e1 licenciada, autorizada e regulamentada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim, a nossa empresa \u00e9 regulada pela Comiss\u00e3o de Servi\u00e7os Financeiros das Maur\u00edcias sob o n\u00famero de licen\u00e7a GB21026812 e est\u00e1 localizada na Suite 803, 8\u00ba andar, Hennessy Tower, Pope Hennessy Street, Port Louis, Maur\u00edcia, 11328.<\/span><\/p><p><span style=\"font-weight: 400;\">Visite o nosso s\u00edtio Web oficial em <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><span style=\"font-weight: 400;\"> e clicar na op\u00e7\u00e3o <\/span><b>Sobre a rubrica Jur\u00eddica<\/b><span style=\"font-weight: 400;\"> sec\u00e7\u00e3o.<\/span><\/p><p><b>A que pa\u00edses a sua empresa n\u00e3o presta servi\u00e7os?<\/b><\/p><p><span style=\"font-weight: 400;\">A nossa empresa n\u00e3o oferece os seus servi\u00e7os a residentes de determinadas jurisdi\u00e7\u00f5es, incluindo os EUA, Ir\u00e3o, Myanmar e Coreia do Norte, ou a residentes de qualquer outro pa\u00eds ou jurisdi\u00e7\u00e3o onde essa distribui\u00e7\u00e3o ou utiliza\u00e7\u00e3o seja contr\u00e1ria \u00e0s leis ou regulamentos locais.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2207\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2207\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Com\u00e9rcio <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2207\" class=\"elementor-element elementor-element-e60ce4c e-con-full e-flex e-con e-child\" data-id=\"e60ce4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b63fcf0 elementor-widget elementor-widget-text-editor\" data-id=\"b63fcf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Existem restri\u00e7\u00f5es quanto aos m\u00e9todos de negocia\u00e7\u00e3o?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim. S\u00e3o proibidas as seguintes actividades:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Escalpelamento<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sistemas automatizados de introdu\u00e7\u00e3o de dados<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cobertura de riscos<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Abuso de mercado (por exemplo, abuso de informa\u00e7\u00e3o privilegiada)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Abuso do sistema de b\u00f3nus<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">A viola\u00e7\u00e3o pode resultar no cancelamento da transa\u00e7\u00e3o e\/ou no encerramento da conta. Ver o <\/span><b>Contrato de cliente<\/b><span style=\"font-weight: 400;\"> no nosso s\u00edtio Web para mais informa\u00e7\u00f5es.<\/span><\/p><p><b>A minha conta pode ficar com um saldo negativo?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">N\u00e3o, a sua conta est\u00e1 protegida contra saldos negativos. Gra\u00e7as ao nosso sistema de Aviso de Margem, n\u00e3o pode perder mais do que o seu saldo dispon\u00edvel; a sua conta n\u00e3o tem saldo negativo.<\/span><\/p><p><b>Quais s\u00e3o as vantagens de negociar com uma empresa regulamentada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Negociar com uma empresa regulamentada garante:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opera\u00e7\u00f5es transparentes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prote\u00e7\u00e3o dos interesses dos clientes de retalho<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conformidade com as normas financeiras internacionais<\/span><\/li><\/ul><p><b>Que contas de negocia\u00e7\u00e3o oferece a vossa empresa?<\/b><\/p><p><span style=\"font-weight: 400;\">A nossa empresa oferece 3 tipos diferentes de contas de negocia\u00e7\u00e3o:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conta Sliver<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conta ouro<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conta de platina<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conta VIP<\/span><\/li><\/ol><p><b>Que plataforma de negocia\u00e7\u00e3o est\u00e1 dispon\u00edvel para os clientes?<\/b><\/p><p><span style=\"font-weight: 400;\">As nossas plataformas de negocia\u00e7\u00e3o incluem o WebTrader e uma aplica\u00e7\u00e3o m\u00f3vel, que est\u00e1 dispon\u00edvel para download na Apple App Store e no Google Play.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-005bbf3 net_german elementor-widget elementor-widget-n-accordion\" data-id=\"005bbf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3750\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3750\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Processo de verifica\u00e7\u00e3o da conta <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3750\" class=\"elementor-element elementor-element-2b65001 e-con-full e-flex e-con e-child\" data-id=\"2b65001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04e7de5 elementor-widget elementor-widget-text-editor\" data-id=\"04e7de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>O que \u00e9 necess\u00e1rio para verificar a minha conta?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Para cumprir os procedimentos de Dilig\u00eancia devida do cliente (CDD) e proteger a sua conta, deve verificar a sua identidade. Isto inclui a confirma\u00e7\u00e3o de:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nome completo<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data de nascimento<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Endere\u00e7o residencial<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">N\u00famero de telefone<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Endere\u00e7o de correio eletr\u00f3nico<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00e9todo de pagamento<\/span><\/li><\/ul><p><b>O que \u00e9 um n\u00famero de identifica\u00e7\u00e3o fiscal (NIF)?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">O n\u00famero de identifica\u00e7\u00e3o fiscal \u00e9 um identificador pessoal \u00fanico utilizado para efeitos de declara\u00e7\u00e3o de impostos no pa\u00eds onde \u00e9 legalmente obrigado a pagar impostos.<\/span><\/p><p><b>Como \u00e9 que verifico o meu m\u00e9todo de pagamento?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Todos os fundos devem ser depositados a partir de um m\u00e9todo de pagamento registado em seu nome. Para verificar a propriedade:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Dep\u00f3sitos com cart\u00e3o:<\/b><span style=\"font-weight: 400;\"> Carregue uma fotografia mascarada do seu cart\u00e3o, um extrato de cart\u00e3o recente ou um documento emitido pelo banco.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transfer\u00eancias banc\u00e1rias:<\/b><span style=\"font-weight: 400;\"> Apresentar um extrato banc\u00e1rio recente ou um comprovativo de pagamento.<\/span><\/li><\/ul><p><b>Como \u00e9 que carrego os meus documentos KYC?<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inicie sess\u00e3o na sua conta a partir do nosso s\u00edtio Web oficial em <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A partir do seu perfil<\/span><b>, clique em Documentos<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Siga as instru\u00e7\u00f5es para carregar o ficheiro:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Um documento de identifica\u00e7\u00e3o v\u00e1lido emitido pelo governo<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Um comprovativo de morada recente<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"font-weight: 400;\">Certificar-se de que todos os documentos s\u00e3o claros, leg\u00edveis e n\u00e3o est\u00e3o caducados.<\/span><\/p><p><b>Que documentos s\u00e3o aceites para o KYC?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><i><span style=\"font-weight: 400;\">Verifica\u00e7\u00e3o de identidade:<\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passaporte<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cart\u00e3o de identidade nacional<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Carta de condu\u00e7\u00e3o<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Comprovativo de morada (datado dos \u00faltimos 3 meses):<\/span><\/i><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fatura de servi\u00e7os p\u00fablicos<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extrato banc\u00e1rio ou do cart\u00e3o de cr\u00e9dito<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Correspond\u00eancia emitida pelo governo<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3751\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3751\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Apresenta\u00e7\u00e3o de documentos de identifica\u00e7\u00e3o <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3751\" class=\"elementor-element elementor-element-9161f97 e-con-full e-flex e-con e-child\" data-id=\"9161f97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4967b elementor-widget elementor-widget-text-editor\" data-id=\"4b4967b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Quanto tempo \u00e9 necess\u00e1rio para verificar a minha identidade?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">A verifica\u00e7\u00e3o demora normalmente <\/span><b>1 a 24 horas<\/b><span style=\"font-weight: 400;\">, dependendo do volume de pedidos. Receber\u00e1 uma confirma\u00e7\u00e3o por correio eletr\u00f3nico ou uma notifica\u00e7\u00e3o na aplica\u00e7\u00e3o.<\/span><\/p><p><b>Posso voltar a apresentar os meus documentos para o KYC?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim, se for rejeitado, pode voltar a apresentar os documentos corrigidos atrav\u00e9s do painel de controlo da sua conta.<\/span><\/p><p><b>Como posso contactar o apoio ao cliente?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Estamos dispon\u00edveis atrav\u00e9s de<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><b>Conversa em direto em <\/b><a href=\"https:\/\/www.luxrencapital.net\/en\/contact\/\"><b>https:\/\/www.luxrencapital.net\/en\/contact\/<\/b><\/a><\/p><p><b>\u00a0Correio eletr\u00f3nico em <\/b><a href=\"http:\/\/support@luxrencapital.net\"><b>support@luxrencapital.net<\/b><\/a><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><b>WhatsApp\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">Estamos aqui para ajudar!<\/span><\/p><p><b>Como \u00e9 que encerro a minha conta?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Contacte o nosso servi\u00e7o de apoio ao cliente em <\/span><a href=\"mailto:support@luxrencapital.net\"><span style=\"font-weight: 400;\">support@luxrencapital.net<\/span><\/a><span style=\"font-weight: 400;\"> para solicitar o encerramento da conta. Poder\u00e1 ser necess\u00e1ria uma verifica\u00e7\u00e3o da identidade.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3752\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3752\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Abrir uma conta <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3752\" class=\"elementor-element elementor-element-daaed40 e-con-full e-flex e-con e-child\" data-id=\"daaed40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a22923 elementor-widget elementor-widget-text-editor\" data-id=\"8a22923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>A vossa empresa oferece contas para empresas\/sociedades?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">N\u00e3o, apenas apoiamos contas de negocia\u00e7\u00e3o individuais.<\/span><\/p><p><b>Esqueci-me da minha palavra-passe. Como \u00e9 que a posso repor?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clicar <\/span><b>\u201cEsqueceu-se da palavra-passe?\u201d<\/b><span style=\"font-weight: 400;\"> na p\u00e1gina de in\u00edcio de sess\u00e3o e siga as instru\u00e7\u00f5es enviadas para o seu correio eletr\u00f3nico.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contacte a nossa equipa de apoio ao cliente em <\/span><a href=\"mailto:support@luxrencapital.net\"><span style=\"font-weight: 400;\">support@luxrencapital.net<\/span><\/a><span style=\"font-weight: 400;\"> para assist\u00eancia.<\/span><\/li><\/ul><p><b>N\u00e3o estou a receber o OTP. O que \u00e9 que devo fazer?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Garantir a cobertura da rede<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verificar se foi introduzido o n\u00famero de telefone correto<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aguardar brevemente por eventuais atrasos dos SMS<\/span><\/li><\/ul><p><b>Porque \u00e9 que a minha candidatura KYC foi rejeitada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">A sua candidatura pode ser recusada devido a:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Imagens desfocadas ou pouco n\u00edtidas<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documentos caducados<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Informa\u00e7\u00f5es n\u00e3o coincidentes<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Ser\u00e1 notificado do motivo e poder\u00e1 voltar a carregar os documentos corretos.<\/span><\/p><p><b>Porque \u00e9 que a minha conta est\u00e1 bloqueada ou suspensa?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Isto pode acontecer devido a v\u00e1rias tentativas de in\u00edcio de sess\u00e3o falhadas ou a quest\u00f5es de seguran\u00e7a. Contacte o suporte para resolver o problema.<\/span><\/p><p><b>Posso alterar o meu e-mail ou n\u00famero de telefone?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim. Inicie sess\u00e3o e solicite actualiza\u00e7\u00f5es atrav\u00e9s das defini\u00e7\u00f5es da sua conta. Algumas altera\u00e7\u00f5es podem exigir uma verifica\u00e7\u00e3o adicional.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3753\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3753\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Dep\u00f3sitos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3753\" class=\"elementor-element elementor-element-5912e61 e-con-full e-flex e-con e-child\" data-id=\"5912e61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf6d8ad elementor-widget elementor-widget-text-editor\" data-id=\"bf6d8ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Qual \u00e9 o montante m\u00ednimo de dep\u00f3sito?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">O dep\u00f3sito m\u00ednimo \u00e9 de <\/span><b>250 USD<\/b><span style=\"font-weight: 400;\"> (ou equivalente na moeda da sua conta).<\/span><\/p><p><b>Posso inscrever-me sem depositar fundos?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim. Pode criar uma conta e utilizar o <\/span><b>negocia\u00e7\u00e3o de demonstra\u00e7\u00e3o<\/b><span style=\"font-weight: 400;\"> op\u00e7\u00e3o.<\/span><\/p><p><b>Em que moedas posso efetuar dep\u00f3sitos?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Aceitamos dep\u00f3sitos em: <\/span><b>EUR \/ USD \/ CHF<\/b><\/p><p><b>Que m\u00e9todos de dep\u00f3sito est\u00e3o dispon\u00edveis?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cart\u00f5es de cr\u00e9dito\/d\u00e9bito<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transfer\u00eancia banc\u00e1ria<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u00e9todos de pagamento alternativos (APMs)<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Todos os m\u00e9todos de dep\u00f3sito podem ser encontrados no portal do cliente em <\/span><a href=\"https:\/\/www.luxrencapital.net\/client-area\/payments\/deposit\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/client-area\/payments\/deposit<\/span><\/a><\/p><p><b>Porque \u00e9 que o meu dep\u00f3sito n\u00e3o foi bem sucedido?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Os dep\u00f3sitos podem ser retidos at\u00e9:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A verifica\u00e7\u00e3o da sua conta est\u00e1 conclu\u00edda<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O seu m\u00e9todo de pagamento foi verificado<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Ser\u00e1 notificado se tal se aplicar ao seu caso.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3754\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3754\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Retiradas <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3754\" class=\"elementor-element elementor-element-45ea874 e-con-full e-flex e-con e-child\" data-id=\"45ea874\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5581c9 elementor-widget elementor-widget-text-editor\" data-id=\"b5581c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Qual \u00e9 o montante m\u00ednimo de levantamento?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cart\u00e3o de cr\u00e9dito:<\/b><span style=\"font-weight: 400;\"> 10 USD (ou equivalente)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transfer\u00eancia eletr\u00f3nica:<\/b><span style=\"font-weight: 400;\"> 100 USD (ou equivalente)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Carteiras electr\u00f3nicas:<\/b><span style=\"font-weight: 400;\"> Sem m\u00ednimo, se as taxas forem cobertas<\/span><\/li><\/ul><p><b>Como posso solicitar uma retirada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Inicie sess\u00e3o na sua conta e clique na op\u00e7\u00e3o <\/span><b>Pagamentos,<\/b><span style=\"font-weight: 400;\"> e siga as instru\u00e7\u00f5es no ecr\u00e3 <\/span><b>Retirada<\/b><span style=\"font-weight: 400;\"> p\u00e1gina em <\/span><a href=\"https:\/\/www.luxrencapital.net\/client-area\/payments\/withdrawal\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/client-area\/payments\/withdrawal<\/span><\/a><\/p><p><b>Quanto tempo demora a minha retirada a ser processada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">O processamento da retirada de fundos demora normalmente <\/span><b>8 a 10 dias \u00fateis<\/b><span style=\"font-weight: 400;\">, dependendo do seu banco local.<\/span><\/p><p><b>Posso retirar-me enquanto tiver posi\u00e7\u00f5es em aberto?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim, desde que tenha uma margem suficiente para cobrir a retirada e quaisquer taxas associadas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3755\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3755\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Taxas e encargos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3755\" class=\"elementor-element elementor-element-1e5dffd e-con-full e-flex e-con e-child\" data-id=\"1e5dffd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c11188d elementor-widget elementor-widget-text-editor\" data-id=\"c11188d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Quais s\u00e3o as comiss\u00f5es de levantamento?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Podem ser aplicadas taxas consoante o m\u00e9todo e a situa\u00e7\u00e3o. Para mais informa\u00e7\u00f5es, consulte o nosso <\/span><b>Taxas gerais<\/b><span style=\"font-weight: 400;\"> documento no nosso s\u00edtio Web oficial em <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3756\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3756\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Informa\u00e7\u00f5es regulamentares <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3756\" class=\"elementor-element elementor-element-db28ec0 e-con-full e-flex e-con e-child\" data-id=\"db28ec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b029435 elementor-widget elementor-widget-text-editor\" data-id=\"b029435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>A sua empresa est\u00e1 licenciada, autorizada e regulamentada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim, a nossa empresa \u00e9 regulada pela Comiss\u00e3o de Servi\u00e7os Financeiros das Maur\u00edcias sob o n\u00famero de licen\u00e7a GB21026812 e est\u00e1 localizada na Suite 803, 8\u00ba andar, Hennessy Tower, Pope Hennessy Street, Port Louis, Maur\u00edcia, 11328.<\/span><\/p><p><span style=\"font-weight: 400;\">Visite o nosso s\u00edtio Web oficial em <\/span><a href=\"https:\/\/www.luxrencapital.net\/en\/\"><span style=\"font-weight: 400;\">https:\/\/www.luxrencapital.net\/en\/<\/span><\/a><span style=\"font-weight: 400;\"> e clicar na op\u00e7\u00e3o <\/span><b>Sobre a rubrica Jur\u00eddica<\/b><span style=\"font-weight: 400;\"> sec\u00e7\u00e3o.<\/span><\/p><p><b>A que pa\u00edses a sua empresa n\u00e3o presta servi\u00e7os?<\/b><\/p><p><span style=\"font-weight: 400;\">A nossa empresa n\u00e3o oferece os seus servi\u00e7os a residentes de determinadas jurisdi\u00e7\u00f5es, incluindo os EUA, Ir\u00e3o, Myanmar e Coreia do Norte, ou a residentes de qualquer outro pa\u00eds ou jurisdi\u00e7\u00e3o onde essa distribui\u00e7\u00e3o ou utiliza\u00e7\u00e3o seja contr\u00e1ria \u00e0s leis ou regulamentos locais.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3757\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3757\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Com\u00e9rcio <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3757\" class=\"elementor-element elementor-element-396210a e-con-full e-flex e-con e-child\" data-id=\"396210a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-333b237 elementor-widget elementor-widget-text-editor\" data-id=\"333b237\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Existem restri\u00e7\u00f5es quanto aos m\u00e9todos de negocia\u00e7\u00e3o?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Sim. S\u00e3o proibidas as seguintes actividades:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Escalpelamento<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sistemas automatizados de introdu\u00e7\u00e3o de dados<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cobertura de riscos<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Abuso de mercado (por exemplo, abuso de informa\u00e7\u00e3o privilegiada)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Abuso do sistema de b\u00f3nus<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">A viola\u00e7\u00e3o pode resultar no cancelamento da transa\u00e7\u00e3o e\/ou no encerramento da conta. Ver o <\/span><b>Contrato de cliente<\/b><span style=\"font-weight: 400;\"> no nosso s\u00edtio Web para mais informa\u00e7\u00f5es.<\/span><\/p><p><b>A minha conta pode ficar com um saldo negativo?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">N\u00e3o, a sua conta est\u00e1 protegida contra saldos negativos. Gra\u00e7as ao nosso sistema de Aviso de Margem, n\u00e3o pode perder mais do que o seu saldo dispon\u00edvel; a sua conta n\u00e3o tem saldo negativo.<\/span><\/p><p><b>Quais s\u00e3o as vantagens de negociar com uma empresa regulamentada?<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Negociar com uma empresa regulamentada garante:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opera\u00e7\u00f5es transparentes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prote\u00e7\u00e3o dos interesses dos clientes de retalho<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conformidade com as normas financeiras internacionais<\/span><\/li><\/ul><p><b>Que contas de negocia\u00e7\u00e3o oferece a vossa empresa?<\/b><\/p><p><span style=\"font-weight: 400;\">A nossa empresa oferece 3 tipos diferentes de contas de negocia\u00e7\u00e3o:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conta Sliver<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conta ouro<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conta de platina<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conta VIP<\/span><\/li><\/ol><p><b>Que plataforma de negocia\u00e7\u00e3o est\u00e1 dispon\u00edvel para os clientes?<\/b><\/p><p><span style=\"font-weight: 400;\">As nossas plataformas de negocia\u00e7\u00e3o incluem o WebTrader e uma aplica\u00e7\u00e3o m\u00f3vel, que est\u00e1 dispon\u00edvel para download na Apple App Store e no Google Play.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Account Verification Process What is required to verify my account?To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. This includes confirming: Full name Date of birth Residential address Phone number Email address Payment method What is a Tax Identification Number (TIN)?The Tax Identification Number [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5107","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Luxren Capital<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Luxren Capital\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Account Verification Process What is required to verify my account?To comply with Customer Due Diligence (CDD) procedures and protect your account, you must verify your identity. 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